Privacy Policy

SANYU ADVENTURES LTD
Privacy and Personal Information Policy
Effective Date: [Insert Date]
Company Registration: [Insert NZ Company Number]
Website: www.sanyuadventures.co.nz
Email: info@sanyuadventures.co.nz
Phone: ‪+64 20 419 79174‬
Address: 18 Lockyer Road, Kumeu, Auckland, New Zealand
 
1. Introduction
 
At SANYU Adventures Ltd, we are committed to protecting the personal privacy and information of our clients, staff, partners, and service providers. This Privacy Policy outlines how we collect, store, use, and protect your personal information in accordance with the Privacy Act 2020 of New Zealand.
 
2. Scope
 
This policy applies to all personal information collected by SANYU Adventures through our website, communications, booking systems, and offline interactions, including guided tours, travel bookings, and cultural exchange programs.
 
3. What We Collect
 
We may collect the following personal information:
  • Full names and contact details (email, phone number, postal address)
  • Date of birth and nationality
  • Passport and travel document information
  • Health or dietary needs (for tour safety and planning)
  • Emergency contact information
  • Payment or billing details
  • Marketing preferences
 
4. How We Collect Information
 
We collect your information when you:
  • Make a booking or enquiry through our website or in person
  • Subscribe to our mailing list or newsletters
  • Engage with us via social media or online forms
  • Provide information during tours or events
  • Submit feedback or testimonials
We may also collect information from third-party providers (e.g. payment gateways, travel partners) with your consent or when required to fulfil a service.
 
5. Why We Collect Information
SANYU Adventures uses your personal information to:
  • Confirm and manage bookings
  • Provide tailored tour experiences and services
  • Communicate tour updates, logistics, and support
  • Maintain travel safety standards (health, emergency contacts)
  • Meet legal and regulatory obligations
  • Improve our products, website, and customer experience
  • Share occasional updates or offers (with your consent)
 
6. Security and Storage
We take reasonable steps to protect your personal data from loss, misuse, unauthorized access, disclosure, or modification. We use secure cloud platforms, encrypted data transfer, and password-protected systems. Access is restricted to authorized staff only.
 
7. Access, Correction & Deletion
 
You have the right to:
  • Access your personal data we hold
  • Request corrections if the information is inaccurate or outdated
  • Request deletion of data when no longer needed for lawful purposes
 
All such requests can be made by emailing: info@sanyuadventures.co.nz
 
8. Sharing of Information
We do not sell or rent your personal information. It may only be shared:
  • With trusted third-party travel partners (e.g. hotels, local guides, transport providers) solely for the purpose of service delivery
  • When legally required (e.g. by immigration or public health authorities)
  • With your explicit consent
 
All third-party providers must adhere to strict confidentiality and privacy safeguards.
 
9. Overseas Transfers
 
If we transfer personal information outside New Zealand (e.g. to East African tour partners), we ensure it is protected by comparable privacy safeguards or contractual obligations in line with the Privacy Act 2020.
 
10. Breach Notification
 
If a privacy breach occurs that may cause serious harm, we will notify you and the Office of the Privacy Commissioner as required under New Zealand law.
 
11. Retention of Data
 
We only retain your personal information for as long as necessary to:
  • Complete the purpose for which it was collected
  • Meet legal and accounting requirements
  • Maintain service records or insurance obligations
 
12. Policy Updates
 
This policy may be updated from time to time. The most current version will always be available on our website. We encourage you to review it periodically.
 
13. Contact Us
 
For any privacy-related questions or to lodge a complaint, please contact:
 
Privacy Officer
SANYU Adventures Ltd
Email: info@sanyuadventures.co.nz
Phone: +64 20 419 79174
Website: www.sanyuadventures.co.nz
Address: 18 Lockyer Road, Kumeu, Auckland, New Zealand
 
If unresolved, you can contact the Office of the Privacy Commissioner at: www.privacy.org.nz
 
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